Human-Centred Design (HCD) for Healthcare and Community

I specialize in applying HCD principles to identify challenges and co-design solutions that enhance patient and provider experiences. Through collaborative processes, I help healthcare teams create impactful, user-driven interventions tailored to their unique needs.

 
 
 

Interdisciplinary Collaboration

Facilitate workshops with healthcare providers, educators, and community stakeholders to co-create meaningful solutions.

Synthesize insights from diverse perspectives to ensure practical, user-friendly outcomes.

Align stakeholders around shared goals to maximize impact.

Knowledge Translation and Education

Transform complex medical concepts into actionable, easy-to-understand educational materials.

Develop asynchronous learning modules and patient education tools to improve understanding and engagement.

Support healthcare teams with resources that promote effective communication and informed decision-making.

 
 
 

Patient-Centred Resource Development

Develop patient-facing materials, such as educational brochures, clinical algorithms, and interactive guides.

Tailor resources for specific healthcare challenges, such as managing diabetes, assessing β-lactam allergies, or improving cancer diagnosis processes.

Leverage user feedback and iterative testing to create tools that are clear, engaging, and effective

Healthcare Tool Development

Whatever it is, the way you tell yoDesign and implement algorithms, decision-support tools, and clinical pathways to streamline care delivery.

Enhance electronic health records (EHR) with customized tools that address specific patient needs, such as cirrhosis management or infection prevention.

Create scalable, user-tested solutions for broad adoption across healthcare systems.ur story online can make all the difference.

 

Equity-Focused Healthcare Solutions

Whatever it is,Design interventions that address healthcare inequities for marginalized groups, including rural, newcomer, and Black communities.

Create solutions that address barriers like language, cultural differences, and geographic isolation.

Partner with community organizations to ensure solutions are culturally relevant and accessible. the way you tell your story online can make all the difference.

 
 
 

Algorithm design

 
 
 

Co-creation/ Usability test facilitation

 

Co-Designing for Impact

I translate research insights into actionable service design solutions by:

  • Conducting journey mapping to identify pain points and gaps in healthcare delivery.

  • Facilitating co-design workshops that bring together clinicians and community members.

  • Developing and testing patient-centered education tools, decision aids, and digital health integrations.

  • Digital health solutions that integrate seamlessly with existing systems.

Facilitating Human-Centred Design in Healthcare

I specialize in qualitative research and service design to improve healthcare experiences for both patients and providers. My work involves facilitating user research, co-design workshops, and usability testing with healthcare practitioners, patients, and community groups to uncover challenges, needs, and opportunities for innovation.

Expertise in Qualitative Data Collection

I have extensive experience leading interviews, focus groups, and usability testing sessions with:

  • Physicians, nurses, and allied health professionals to refine clinical workflows and digital health tools.

  • Diabetes educators and endocrinologists to improve patient education and CGM usability.

  • Infectious disease specialists and pharmacists to optimize antimicrobial stewardship initiatives.

  • Patients, newcomers, and marginalized communities to develop culturally relevant, accessible healthcare resources.

Bridging Research & Implementation

Using a human-centred approach, I synthesize qualitative data into:

  • Clinical decision support tools that improve provider workflows.

  • Patient-facing educational resources that enhance health literacy.

  • Referral pathways and care models that streamline service delivery.

  • Digital health solutions that integrate seamlessly with existing systems.


 

By combining HCD, qualitative research, and service design, I help healthcare organizations create meaningful, user-driven solutions that enhance both provider efficiency and patient outcomes.