Human-centred design for healthcare
I work with patients, communities, and healthcare teams to understand challenges and design practical tools, clear information, and better care experiences.
Lead workshops where patients, care teams, and community members share experiences and develop ideas together.
Bring people together
Turn complex information into useful guides, learning materials, and resources.
Make health information clear
Design brochures and interactive guides, then test them with the people who will use them.
Create resources for patients
Build tools for care teams
Create step-by-step guides and decision tools that help healthcare providers find and use clinical guidance.
Work with rural, newcomer, and underserved communities to understand barriers and develop resources that reflect their needs.
Make care more accessible
Clear guides for care decisions
I work with healthcare teams to turn clinical guidance into clear, practical tools.
Understand how care works and where people get stuck.
Design and test tools with patients and providers.
Create print, digital, and electronic medical record formats.
Develop plain-language versions for patients.
Projects have covered antibiotic use in pregnancy, antibiotic allergies, C. difficile care, and cirrhosis management.
Guides for care teams
Listening, designing, and testing
Design together
Together, we map the steps people take through care, identify gaps, and test possible improvements.
Understand people’s experiences
I lead interviews, group discussions, and workshops to understand people’s experiences of healthcare.
Bring different perspectives
My work brings together patients, community members, physicians, nurses, pharmacists, educators, and other care providers.
Put learning into practice
I turn what we learn into patient resources, care guides, and digital tools.
Physician Learning Program
Selected past work
These projects reflect my contributions within teams at the University of Alberta’s Physician Learning Program. Some core phases are complete, with research, sharing, or further development continuing.
Antibiotic use in pregnancy
Mapped care experiences and helped design clinical decision guides.
Core phases complete; follow-up work continues.
Lower-back-pain care
Created a visual map of care experiences, barriers, and opportunities for better support.
Journey mapping complete; publication work continues.
Urinary tract infections in long-term care
Helped design a clear guide for assessing urinary tract infections.
Core project complete; ongoing support and wider use.
Children’s urinary tract infections
Helped turn clinical guidance into a practical decision tool.
Core project complete; ongoing support and wider use.
5AsT toolkit
Pathway visualisation, information design and educational graphics within the Physician Learning Program team.
Toolkit design contributions are established. Later pathway-diagram work is a separate scope; its completion and clinical effectiveness are not established by the existence of design files.
Adrenal insufficiency patient resource
Co-design, patient-resource design and research communication within a collaborative team.
Core toolkit resources and prior usability work are established. Later revisions remain a separate development phase, with no new implemented outputs or clinical effectiveness claimed here.
Cancer care for rural and newcomer communities
Research synthesis, journey mapping and visual communication within a collaborative team.
Patient resources and research-communication outputs have been developed. Sharing and translation continue; further adaptations require partner review. Improved diagnosis or patient outcomes have not been verified for this portfolio.
Glucose-monitoring conversations
Human-centred design, co-design, educational graphics and usability work within the Physician Learning Program team.
Guide development and usability contributions are established. Publication work and follow-on evaluation are separate activities; no completed follow-on study or clinical benefit is claimed here.
Recurrent C. difficile care
Helped gather patient and provider perspectives and turn care processes into a provincial care guide.
Core project complete; sharing and support continue.
