Human-Centred Design (HCD) for Healthcare and Community
I help healthcare teams understand problems and design practical solutions that work for both patients and providers. Using a human-centred approach, I work closely with teams to create tools and processes that are easy to use, effective, and tailored to their specific needs.
Facilitate co-creation workshops with healthcare providers, educators, and community stakeholders
Synthesize diverse insights into practical, user-friendly solutions
Align stakeholders around shared goals for greater impact
Interdisciplinary Collaboration
Simplify complex medical concepts into clear, actionable educational materials
Create asynchronous learning modules and patient education tools to boost understanding and engagement
Provide resources that support effective communication and informed decision-making for healthcare teams
Knowledge Translation and Education
Create patient-facing materials like brochures, clinical algorithms, and interactive guides
Customize resources for specific healthcare challenges (e.g., diabetes, β-lactam allergies, cancer diagnosis)
Use user feedback and iterative testing to ensure clarity, engagement, and effectiveness
Patient-Centred Resource Development
Healthcare Tool Development
Design and implement algorithms, decision-support tools, and clinical pathways to streamline care
Enhance EHRs with tailored tools for specific needs (e.g., cirrhosis management, infection prevention)
Develop scalable, user-tested solutions for widespread healthcare adoption
Design interventions to improve healthcare access for rural, newcomer, and marginalized communities.
Develop culturally appropriate patient education tools and resources.
Partner with communities to co-create inclusive healthcare solutions.
Equity-Focused Healthcare Solutions
Clinical Algorithm Design Through Human-Centred Design
I specialize in designing clinical algorithms and decision-support tools that are not only evidence-based, but also intuitive, usable, and tailored to the real-world needs of healthcare providers and patients. By applying a human-centred design (HCD) approach, I work closely with interdisciplinary teams to co-develop algorithms that support safer, more effective, and more equitable care delivery.
What I Offer:
Needs Assessment & Process Mapping: Collaborate with clinicians, patients, and administrators to understand clinical workflows, identify pain points, and map the real-world steps of diagnosis and treatment.
Co-Design & Prototyping: Facilitate iterative design sessions with end users (e.g., physicians, pharmacists, educators) to draft, test, and refine algorithm logic, flow, and format.
Accessibility & Implementation: Translate clinical guidelines into clear, actionable formats—printable pocket tools, interactive PDFs, or EMR-integrated visuals—designed to reduce cognitive load and support decision-making at the point of care.
Patient-Facing Companion Tools: Where relevant, develop lay-language versions of clinical algorithms to enhance shared decision-making and patient education.
Iterative Testing: Conduct usability testing with target users to assess comprehension, clarity, and real-world integration. Feedback loops ensure tools are practical, adoptable, and aligned with clinical needs.
Project Examples:
Antibiotic prophylaxis algorithms for GBS and C-section SSI prevention in pregnancy
Simplified pathway for fecal microbiota transplant (FMT) referral and CDI management
Risk stratification and de-labelling algorithm for β-lactam allergies
Decision-support visuals for hepatic encephalopathy and cirrhosis management in EMR systems
Algorithm design
Co-creation/ Usability test facilitation
Co-Designing for Impact
I translate research insights into actionable service design solutions by:
Conducting journey mapping to identify pain points and gaps in healthcare delivery.
Facilitating co-design workshops that bring together clinicians and community members.
Developing and testing patient-centered education tools, decision aids, and digital health solutions that integrate seamlessly with existing healthcare systems
Facilitating Human-Centred Design in Healthcare
My work involves facilitating user research, co-design workshops, and usability testing with healthcare practitioners, patients, and community groups to uncover challenges, needs, and opportunities for innovation.
Expertise in Qualitative Data Collection
I have extensive experience leading interviews, focus groups, and usability testing sessions with:
Physicians, nurses, and allied health professionals to refine clinical workflows and digital health tools.
Diabetes educators and endocrinologists to improve patient education and CGM usability.
Infectious disease specialists and pharmacists to optimize antimicrobial stewardship initiatives.
Patients, newcomers, and marginalized communities to develop culturally relevant, accessible healthcare resources.
Bridging Research & Implementation
Using a human-centred approach, I synthesize qualitative data into:
Clinical decision support tools that improve provider workflows.
Patient-facing educational resources that enhance health literacy.
Referral pathways and care models that streamline service delivery.
Digital health solutions that integrate seamlessly with existing systems.
Physician Learning Program · Selected past contributions
Past HCD work
A selection of my work with the University of Alberta’s Physician Learning Program, connecting patient and provider perspectives with practical tools, clearer information and better-understood care journeys. These summaries describe my contributions within collaborative teams; some completed project phases continue through research, adaptation and ongoing support.
Antimicrobial Use in Pregnancy
Mapped care journeys around antibiotic prophylaxis, allergy identification and communication, then supported the development of clinical decision algorithms.
Lower-Back-Pain Care Journeys
Translated experiences of lower-back-pain care into a journey map to help teams understand barriers, care transitions and opportunities for better support.
Adult Long-Term Care UTI Algorithm
Contributed to a clear clinical algorithm supporting urinary tract infection assessment in long-term care.
Pediatric UTI Decision Tool
Supported the design of a practical decision tool that presents pediatric urinary tract infection guidance in an accessible clinical format.
5AsT Toolkit
Contributed to established educational resources supporting conversations about obesity care, bringing structure and clarity to complex information.
Adrenal Insufficiency Patient Resource
Helped translate clinical knowledge and patient perspectives into a co-created resource designed for practical everyday use.
Rural & Newcomer Cancer Care
Used journey mapping and research synthesis to communicate cancer-care experiences and inform patient-facing resources.
Continuous Glucose Monitoring Conversations
Contributed to visual guidance and educational resources that help clinicians explain glucose-monitoring information to people with type 2 diabetes.
Recurrent C. difficile Care Pathway
Supported patient and provider engagement and the translation of care processes into a practical provincial pathway.